All products marked as waterproof come with a twelve month guarantee (two years if registered when purchased). In the unlikely event that there is a problem, we ask that all 'faulty' products purchased from Sealskinz.com should be returned to us for testing prior to giving a refund/replacement. For all Sealskinz.com website orders, please complete the returns documentation accompanying your order.
** Please note that any used 'faulty' goods must be returned to us in a clean/freshly and dry washed condition before they can be processed.
Please send all website returns to:SealSkinz Web Returns
Products purchased from a retailer store should be returned to the place of purchase.
You may cancel your order at any time and for any reason within 14 working days of delivery of the products ordered - ‘working’ days do not include Saturdays, Sundays and public holidays. Orders for certain products may not be cancelled - these include:
(a) products that have been clearly personalised;
(b) products that are perishable; and
(c) products if they have been worn or used in any way.
If you wish to cancel your order you must notify us of your wish to cancel in writing and you must return the product(s) to us in their original wrapping, intact and accompanied by all accessories and documentation which were part of the delivery. We will refund any monies paid to us in respect of a cancelled order within 30 days of receiving your notice of cancellation.