Products made using SealSkinz® patented technology are tested for waterproofness during manufacture. For this reason, in the unlikely event that there is a problem, we ask that all 'faulty' products purchased from SealSkinz.com should be returned to us for testing prior to giving a refund/replacement.
Products purchased from a retailer should be returned to the place of purchase.
All goods found to have a manufacturing fault will be replaced free of charge.
Please send all returns to:
36 Oldmedow Road
Hardwick Industrial Estate
You may cancel your order at any time and for any reason within 14 working days of delivery of the products ordered - ‘working’ days do not include Saturdays, Sundays and public holidays. Orders for certain products may not be cancelled - these include:
(a) products that have been clearly personalised;
(b) products that are perishable; and
(c) products if they have been worn or used in any way.
If you wish to cancel your order you must notify us of your wish to cancel in writing and you must return the product(s) to us (at your expense) in their original wrapping, intact and accompanied by all accessories and documentation which were part of the delivery. We will refund any monies paid to us in respect of a cancelled order within 30 days of receiving your notice of cancellation.
Christmas gifts purchased from 1st November to 24th December 2013 from www.sealskinz.com/ can be returned free of charge until January 31st 2014 following the normal returns procedure.