Visit the Product Guarantee page to see which level of guarantee your product qualifies for. In the unlikely event that there is a problem, we ask that all 'faulty' products purchased from Sealskinz.com should be returned to us for testing prior to giving a refund/replacement.
United Kingdom Returns:
For all Sealskinz.com website orders delivered in the UK, please visit the Royal Mail returns portal via the following link:
Please download and print off the following form and include it in your return so we can process a exchange or a refund.
Please send all returns using a tracable service and we will notify you within 30 days of sending your item that we are processing a refund or exchange.
** Please note that Sealskinz will not pay for or refund the cost of delivery for any returns.
** Please note that any used 'faulty' goods must be returned to us in a clean/freshly and dry washed condition before they can be processed.
Please send all website returns to:SealSkinz Web Returns
36 Oldmedow Road
Hardwick Industrial Estate
Products purchased from a retailer store should be returned to the place of purchase.
Our Refund Policy
You may cancel your order at any time and for any reason within 30 working days of delivery of the products ordered - ‘working’ days do not include Saturdays, Sundays and public holidays. Orders for certain products may not be cancelled - these include:
(a) products that have been clearly personalised;
(b) products that are perishable; and
(c) products if they have been worn or used in any way.
If you wish to cancel your order you must notify us of your wish to cancel in writing and you must return the product(s) to us in their original wrapping, intact and accompanied by all accessories and documentation which were part of the delivery. We will refund any monies paid to us in respect of a cancelled order within 30 days of receiving your notice of cancellation.